Which System Utility Would You Use to Troubleshoot Hardware Devices

Windows Vista Service Pack two Windows Vista Ultimate Windows Vista Enterprise Windows Vista Concern Windows Vista Home Premium Windows Vista Abode Basic Windows Vista Starter More...Less

This commodity is intended for a beginning to intermediate computer user.

Symptoms

After yous install a Windows Vista Service Pack on a estimator that is running Windows Vista, a hardware device does not work correctly. Additionally, if you lot open Device Manager, you might run into an exclamation bespeak next to the name of the hardware device.

Resolution

The device driver might non exist installed or information technology might not be installed correctly. Follow these steps to make up one's mind whether Device Manager can notice the device and to install or reinstall the device driver as necessary:

Footstep one: Determine whether the device driver is found in Device Managing director

1. Click Start , type Device Manager in the Start Search box, so press ENTER.

2. Click Continue. The Device Director dialog box is displayed.

   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3. In the list of device types, click the type of device, and and so locate the specific device that is not functioning.

   • If an exclamation bespeak appears next to the proper name of the device that is not operation, Device Manager cannot observe the device driver. Get to step 3, "Use Windows Update to find a device driver."

   • If no exclamation point appears next to the name of the device that is not operation correctly, go to step ii, "Uninstall and reinstall the device drivers."

4. Shut Device Managing director.

Step 2: Uninstall and reinstall the device drivers

If no exclamation point appears next to the name of the device and the device does not function correctly, manually uninstall and reinstall the device drivers. To practise this, follow these steps:

1. Click Start , type Device Manager in the Start Search box, and and so press ENTER.

2. Click Continue. The Device Director dialog box is displayed.

   
   If you are prompted for an ambassador password or for a confirmation, blazon the password, or click Keep.

3. In the list of device types, click the kind of device, and then locate the specific device that is not operation.

4. Correct-click the device, and and so click Properties.

5. Click the Driver tab.

6. Click Uninstall.

7. Click OK.

8. In the Device Director dialog box, click the Activeness bill of fare, and and then click Scan for hardware changes.

   • You lot may receive a message that states that Windows has to install commuter software for your unknown device. If you receive this message, click Locate and install driver software (recommended).

   • You may also receive a message that states that a hardware device is being installed and that the uninstalled device is at present present in Device Manager.

   Note If you exercise non receive either message or the hardware device is not installed, get to step iii, "Use Windows Update to find a device driver."

If the device is installed correctly and functions correctly, you take resolved the trouble and you are finished. If the device is installed merely still does non seem to be functioning correctly, get to the "Side by side steps" department.

Pace 3: Utilize Windows Update to discover a device driver

Annotation To use Windows Update, you must be logged on to the figurer equally an administrator. To verify that y'all are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site:

http://support.microsoft.com/gp/admin Follow these steps to utilise Windows Update to scan for a device driver:

1. Click Start , click All Programs, and then click Windows Update.

   
   If you are prompted for an administrator password or for a confirmation, blazon the password, or click Keep.

2. Click Check for updates.

3. To make up one's mind whether updated drivers are available, click View bachelor updates.

   If updates are available, click the commuter that yous want to install, and and so click Install.

   
   If you are prompted for an administrator password or for a confirmation, blazon the countersign, or click Go along.

If Windows Update is unable to locate the required device driver, contact the device manufacturer to download the latest device commuter for Windows Vista. For data about how to practice this, see the "More Information" department.

If these methods did non resolve the issue, go to the "Adjacent steps" department.

NEXT STEPS

If these steps did non resolve your event, y'all may want to enquire someone you lot know for assist, or you may desire to contact the device manufacturer. Y'all tin can also use the Microsoft Customer Support Services Web site to observe other solutions to your problem. Some services that the Microsoft Client Support Services Web site provides include the following:

• Searchable Knowledge Base of operations: Search technical support data and cocky-aid tools for Microsoft products.

• Solution Centers: View product-specific frequently asked questions and support highlights.

• Other Back up Options: Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.

If you continue to have problems afterwards you lot utilise these Microsoft Web sites or if you cannot notice a solution to the problem on the Microsoft Back up Services Web site, click the following link to contact Back up.

http://support.microsoft.com/contactus

More Information

For information nigh how to contact hardware and software vendors, click the appropriate article number in the following list to view the commodity in the Microsoft Noesis Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, 50-P

60782 Hardware and software vendor contact information, Q-ZMicrosoft provides tertiary-political party contact data to help y'all find technical support. This contact data may change without discover. Microsoft does non guarantee the accuracy of this third-party contact information.

For more information well-nigh how to troubleshoot audio issues that may occur afterwards you install Windows Vista Service Pack 1, click the following article number to view the commodity in the Microsoft Knowledge Base of operations:

948481 You feel problems with audio subsequently you install Windows Vista Service Pack 1

For help with device problems in Windows Vista, visit the following Microsoft web folio:

Set up problems in which devices do non work or are not detected in Windows

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